Alterengo Privacy Policy

This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in Alterengo (the "Service"). In addition, the Policy also explains the information which is provided or collected in the course of using the applications of Alterengo Company (the "Company"), which exist in the websites or platforms of other companies.

Through this Policy, the Company regards personal information of the users as important and informs them of the purpose and method of the Company’s using the personal information provided by the users and the measures taken by the Company for protection of those personal information.

1. Information to be collected and the method of collection
1-1. Personal information to be collected

Personal information items to be collected by the Company are as follows:

  1. Information provided by the users: the Company may collect the information directly provided by the users.
    • Name, e-mail address, password, nationality, areas of interest, etc.
  2. Information collected while the users use the Service: besides the information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.
    • Device information: device identifier, operating system, hardware version, etc.
    • Log information: logging data, usage time, word search history, saved dictionary(buckets) and word lists(palettes), etc.
    • Other information: preferences regarding service use of the users, etc.
1-2. Method of collection

The Company collects the information of users through applications provided by the Company. However, the user who is under the age of 14 cannot use the services covered by this Privacy Policy.

2. Use of collected information

The Company uses the collected information of users for the following purposes:

The information collected through joining and using the services will be retained until withdrawal. However, if any information is required to be retained by relevant laws and regulations, the Company retains it for the period as required by those laws.

3. Sharing collected information

Except for the following cases, the Company will not share personal information with 3rd parties:

  1. When the Company shares the information with its affiliates, partners, and service providers:
    • If the Company's affiliates, partners, and service providers carry out services such as the execution of orders, products delivery, and dispute resolution for and on behalf of the Company
  2. When the sharing is required by the laws:
    • If required to be disclosed by the laws and regulations; or
    • If required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
4. Users' right to access and options

The users or their legal representatives, as main agents of the information, may exercise the following options regarding collecting, using, and sharing of personal information by the Company:

If, in order to exercise the above options, you can use the account management functions included in the applications. The Company may reject the request of you only to the extent that there exists either a proper cause as prescribed in the laws or equivalent cause.

5. Security

The Company regards the security of personal information as very important. The Company constructs the following security measures to protect the users’ personal information from any unauthorized access, release, use, or modification:

  1. Encryption of personal information
    • Transmit users' personal information by using encrypted communication protocols
    • Securely store important information (e.g., passwords) by encrypting them
  2. Countermeasures against cracking
    • Construct the system to prevent leakage or damage of users' personal information from attempts of cracking or viruses
  3. Take measures to prevent forging or alteration of access logs
6. 3rd party's sites and services

The website and services of the Company may include links to the ones of a 3rd party and the privacy policy of it may be different. Therefore, it is required for the users to additionally check the privacy policies of 3rd parties.

7. Installation, operation, and denial of automatic collection of personal information

The website and services of the Company may use cookie information to provide more convenient services. A cookie is a small amount of information stored on a user's device. It is used for statistical purposes and providing better services optimized for the users. Users may refuse to install cookies from the website. To refuse, please refer to the help of your web browser. However, if you refuse to install cookies, it may be difficult to use some services on the website.

8. Destruction of personal information

In principle, the Company destructs the information immediately after the purposes of its collection and use have been achieved without delay: Provided that, if any information is to be retained as required by relevant laws and regulations, the Company retains it for the period as required by those laws and regulations before destruction and, in such event, the personal information which is stored and managed separately will never be used for other purposes. The Company destructs hard copies of personal information by shredding or incinerating it, and delete personal information stored in the electric form by using unrecoverable methods.

9. Any Inquiries regarding Terms of Service and Privacy Policy

For any Alterengo user inquiries regarding personal information and resolving any related complaints, please contact Alterengo. Jooyeon Lee is responsible for such inquiries. (contact email:

Jooyeon Lee, CEO and Co-founder of Alterengo

Copyright © 2020 Alterengo

5th floor, 142 Teheran-ro,

Yeoksam-dong, Seoul, South Korea

Last Updated January 9, 2021.

This Privacy Policy is effective since January 9, 2021.